bij365 Privacy Policy

bij365 operates the online gaming platform available at https://bij365.onl, offering sports betting, live casino games, slot games, and crash games to adult players in Bangladesh. For the purposes of data protection, bij365 acts as the data controller in respect of all personal information collected through the platform.

This Policy applies to:

• All registered bij365 account holders, regardless of whether they are currently active players.
• Visitors who access https://bij365.onl without registering an account, to the extent that browsing data is collected.
• Individuals who contact bij365 support, whether by email or through the platform's live chat feature.

This Policy does not apply to third-party websites or services that may be linked to or referenced by bij365. bij365 is not responsible for the privacy practices of any third-party provider, including payment processors, game studios, or analytics vendors, beyond the contractual obligations bij365 places on those parties.

bij365 collects personal data in the following categories. The data collected depends on how you interact with the platform — registration collects the most complete data set, while casual browsing collects only technical data.

bij365 processes your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes described below:

• Account creation and management: To register your bij365 account, verify your identity, maintain your account in good standing, and communicate important account updates to you.
• Processing transactions: To handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay accurately and promptly, and to maintain complete financial records for each account.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other breaches of the bij365 Terms & Conditions. bij365 maintains anti-money-laundering (AML) compliance procedures as part of its platform security obligations.
• Responsible gaming compliance: To enforce 21+ age restrictions, monitor gaming behaviour for indicators of problem gambling, and administer responsible gaming tools such as deposit limits and self-exclusion at a player's request.
• Personalisation and service improvement: To understand how players use the platform and to improve game offerings, promotions, and the overall bij365 experience. Analytics are used in aggregated, anonymised form wherever possible.
• Legal and regulatory compliance: To meet any applicable legal obligations, respond to lawful requests from authorities, and retain records as required by applicable law.
• Customer support: To respond to your questions, complaints, and support requests in a timely and effective manner.
• Marketing communications: To send you promotional offers, bonus notifications, and platform news — but only where you have opted in to receive such communications. You may opt out at any time by contacting bij365 support.

bij365 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit bij365. Cookies allow bij365 to recognise your browser, remember your session preferences, and analyse how players navigate the site.

bij365 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your bij365 account during a visit. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, such as your chosen language settings, deposit method, and responsible gaming configuration, so you do not need to re-enter them on each visit.
• Analytics cookies: Collect aggregated, anonymised information about how visitors use bij365 — for example, which game categories are most visited and where users drop off during the deposit flow. This data is used to improve the platform.
• Security cookies: Help bij365 detect and prevent fraudulent login attempts, suspicious account activity, and automated bot traffic.

By continuing to use bij365 after being presented with this Policy, you consent to the use of cookies as described above. Most mobile browsers allow you to control cookies via your browser settings. Note that disabling essential cookies will impair your ability to use the bij365 platform.

bij365 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they hold on their systems.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, Ezugi, and other licensed game studios receive session-level data (such as player ID and bet amounts) as required to operate their games within the bij365 platform. Game providers do not receive your identity documents or financial account details.
• Identity verification services: Third-party KYC and age-verification providers may process identity documents on bij365's behalf as part of the account verification process. These providers operate under strict data processing agreements with bij365.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help bij365 understand site performance. No individually identifiable data is shared for this purpose.
• Law enforcement and regulatory authorities: bij365 will disclose personal data to competent authorities where required to do so by law, court order, or as part of an AML investigation. bij365 will notify affected players of such disclosure where legally permitted to do so.

All third-party data processors engaged by bij365 are required by contract to maintain appropriate security standards, process data solely for the purposes specified by bij365, and not to disclose that data to any further party without bij365's prior written consent.

bij365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your bij365 account. If your account is closed or becomes inactive, core identity and transaction records are retained for a minimum of five years to meet anti-money-laundering and record-keeping obligations.
• KYC documents: Copies of identity documents submitted during verification are retained for a period of at least five years from the date of submission, or longer where required by applicable law or ongoing investigation.
• Transaction records: Full deposit, withdrawal, and gaming transaction histories are retained for at least five years from the date of each transaction.
• Support communications: Records of support interactions are retained for three years from the date of the interaction, unless they relate to an open dispute or regulatory matter, in which case they are retained until the matter is fully resolved.
• Technical and browsing data: Server log data and analytics data are retained for a maximum of thirteen months before being anonymised or deleted.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account and for one year following account closure or opt-out.

When personal data is no longer required, bij365 will securely delete or anonymise it so that it can no longer be linked to any individual player.

bij365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and bij365 servers is protected by industry-standard Transport Layer Security (TLS) encryption, ensuring that your login credentials, payment data, and personal details cannot be intercepted in transit.
• Secure password storage: Account passwords are stored using industry-standard cryptographic hashing. bij365 does not store passwords in plain text under any circumstances.
• Access controls: Access to player personal data within bij365's systems is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and regular security training.
• Fraud and intrusion monitoring: bij365 operates continuous monitoring systems to detect unusual login activity, brute-force attempts, and other potential security incidents.
• Secure data centres: bij365 platform infrastructure is hosted in secure data centre environments with physical access controls, redundant power systems, and regular security audits.

While bij365 takes all reasonable steps to protect your data, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected players, bij365 will take prompt steps to contain the breach and notify affected individuals as required.

As a bij365 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bij365 support at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data bij365 holds about you, along with information about how it is being used and shared.
• Right to rectification: If any of the personal data bij365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances — for example, where your data is no longer necessary for the purpose it was collected — you may request that bij365 delete your personal data. Note that bij365 may be required to retain certain data for legal compliance reasons even after an erasure request is received.
• Right to restrict processing: You may request that bij365 limit the way it uses your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: You have the right to object to bij365's processing of your data for direct marketing purposes at any time. Upon receipt of an objection, bij365 will cease using your data for that purpose immediately.
• Right to data portability: You may request that bij365 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

bij365 will not charge a fee for responding to data rights requests in ordinary circumstances. Where requests are manifestly unfounded, excessive, or repetitive, bij365 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written explanation provided.

bij365 does not knowingly collect personal data from individuals under the age of 21. The bij365 platform is strictly for adult players aged 21 and above. If bij365 discovers that personal data has been collected from a person under 21, that account will be closed immediately, all associated data will be deleted, and any deposits will be returned in accordance with the bij365 Terms & Conditions.

If you are a parent or guardian and believe your child has registered a bij365 account, please contact [email protected] immediately with the relevant account details so that we can take prompt action.

bij365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, bij365 will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via the platform or by email to the address on their bij365 account.

Your continued use of the bij365 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how bij365 protects your data.